Hotel Sales Toolkit

Last updated: 23 October 2026

Welcome to Hotel Sales Toolkit.

These Terms & Conditions explain the terms on which you may use our website, purchase our digital products and enquire about or book our services.

By purchasing a product or booking a service, you agree to the applicable terms set out below. Nothing in these terms affects your statutory rights.

1. About Us

Hotel Sales Toolkit is operated by Kirsty Easton, a sole trader based in the United Kingdom.

Website: www.hotelsalestoolkit.co.uk
Email: info@hotelsalestoolkit.co.uk

2. Our Products and Services

Hotel Sales Toolkit provides practical resources and support for hotel sales professionals and hospitality businesses.

Our offerings include:

• Downloadable Word and Excel templates, trackers, planners and sales tools.

• Hotel Sales Toolkit and individual Sales Packs.

• Product bundles.

• Sales Health Check consultations.

• Flexible hotel sales consultancy and support services.

Product descriptions, prices and availability are displayed on our website or relevant purchasing platform.

We may update, improve or discontinue products and services from time to time.

3. Digital Product Purchases

Our digital products are sold and delivered through Payhip.

Once payment has been successfully completed, customers will normally receive access to download their purchased files.

Customers are responsible for ensuring they have suitable software to open and use the files, including compatible versions of Microsoft Word and Excel where applicable.

Our templates are designed to be editable and customisable. However, customers are responsible for reviewing and adapting them to suit their own hotel's requirements, policies and procedures.

4. Licence and Permitted Use

Unless expressly agreed otherwise in writing, each digital product purchase includes a single-property licence.

This means:

• The product may be used by one hotel or property.

• Templates may be edited, customised and adapted for that property's internal business use.

• Files may be shared internally with colleagues working at the licensed property.

• The product may not be distributed to other hotels, properties or businesses.

• The product may not be resold, republished, sublicensed or made publicly available.

• Purchasing a product does not transfer ownership of its intellectual property.

Hotels or groups wishing to use products across multiple properties must purchase additional licences or contact Hotel Sales Toolkit to discuss group licensing arrangements.

Where a product includes a separate Licence & Usage Terms document, that document also applies. In the event of any inconsistency, the more specific product licence will govern permitted use, subject to applicable law.

5. Intellectual Property

All original templates, guides, trackers, planners, written materials, designs and other content created by Hotel Sales Toolkit remain the intellectual property of Kirsty Easton, trading as Hotel Sales Toolkit, unless otherwise stated.

Purchasing a product grants permission to use it under the applicable licence. It does not transfer copyright or ownership.

Website content may not be reproduced, redistributed or used commercially without prior written permission, except where permitted by law.

6. Pricing and Payment

Product and service prices are displayed in pounds sterling (GBP), unless otherwise stated.

Digital product purchases are processed through Payhip, which may calculate and collect applicable taxes depending on the purchase and customer location.

Any applicable taxes and the final amount payable will be shown during checkout.

Payment must be completed before access to purchased digital products is provided.

Sales Health Check and consultancy payment arrangements will be confirmed separately before services begin.

7. Digital Product Refunds and Cancellation Rights

Digital products are normally supplied by electronic download shortly after purchase.

Where applicable consumer law provides a cancellation period for digital content, customers will be informed of their rights during the purchasing process.

For immediate access to digital content, the law may allow the cancellation right to end once downloading or access begins, provided the required express consent and acknowledgement have been obtained and confirmed.

Purchasing or downloading a product does not automatically remove statutory cancellation rights unless the relevant legal requirements have been met.

If a digital product is faulty, not as described or otherwise fails to meet applicable legal requirements, customers may be entitled to a remedy under consumer protection law.

If you experience a problem with a purchase, please contact info@hotelsalestoolkit.co.uk so we can help resolve it.

Nothing in these terms excludes or limits rights that cannot lawfully be excluded.

8. Sales Health Check Service

The Sales Health Check is a personalised consultation designed to help hotels review their current sales approach, identify opportunities and establish practical priorities.

The service normally includes:

• A pre-session questionnaire.

• A consultation of approximately 75 minutes, conducted online.

• A personalised Sales Action Plan following the session.

The current advertised price is £295, unless otherwise agreed.

Enquiries are submitted through our website Contact form. A booking is confirmed once the appointment and payment arrangements have been agreed and any required payment has been received.

Customers are responsible for providing accurate and relevant information before and during the consultation.

Recommendations are based on the information available and are intended to support business decision-making. Implementation remains the responsibility of the customer.

Cancellation and Rescheduling

We understand that plans can change. If you need to cancel or rearrange your Sales Health Check, please contact us at info@hotelsalestoolkit.co.uk as soon as possible.

• 7 days or more before your appointment: You may cancel and receive a full refund.

• Less than 7 days before your appointment: Refunds are not normally offered, but you may rearrange your appointment to another mutually agreed date.

• Less than 48 hours before your appointment: One rescheduling request will normally be accommodated, subject to availability.

• Failure to attend: If you do not attend your appointment without prior notice, no automatic refund or replacement appointment will be offered.

These arrangements are subject to any applicable statutory cancellation and refund rights, which remain unaffected.

Cancellation and rescheduling terms will be confirmed before payment is taken.

9. Consultancy and Additional Services

Flexible hotel sales consultancy and other bespoke services are subject to separate proposals or written agreements.

These may specify the scope of work, fees, duration, payment terms, responsibilities and termination arrangements.

Where a separate written agreement applies, its specific provisions will take precedence over these general website terms in relation to that service, subject to applicable law.

10. No Guarantee of Commercial Results

Hotel Sales Toolkit products and services are intended to support more organised, consistent and effective hotel sales activity.

However, results will depend on factors including the hotel's market, pricing, demand, sales activity, resources and implementation.

We do not guarantee any particular level of revenue growth, bookings, conversion or commercial performance.

Customers remain responsible for their own commercial decisions and the use of our resources.

11. Website Use

You agree to use our website lawfully and not to:

• Attempt to interfere with its operation or security.

• Use website content in ways that infringe intellectual property rights.

• Submit misleading, unlawful or harmful information.

• Attempt to gain unauthorised access to website systems or data.

We may update website content, functionality and availability without prior notice.

12. Third-Party Platforms

Our website and services use third-party platforms, including Squarespace, Payhip, Stripe, MailerLite and Microsoft 365.

Purchases and use of these platforms may also be subject to their own applicable terms and policies.

We are not responsible for services operated independently by third parties, except to the extent required by law or where responsibility remains with us under our agreement with you.

13. Limitation of Liability

We take reasonable care in preparing our products, website content and services.

Our resources are provided for general business use and should be reviewed and adapted before implementation.

To the extent permitted by law, we are not responsible for indirect or consequential business losses arising from the use of our products or services.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or restricted.

Nothing in these terms affects mandatory consumer protection rights.

14. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please refer to the Privacy Policy available on our website for further information.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised date.

Changes will not retrospectively alter the terms of a completed purchase or confirmed service agreement unless permitted by law and agreed where necessary.

16. Governing Law

These Terms & Conditions are governed by the laws of Scotland, subject to any mandatory legal protections that apply to customers in other jurisdictions.

Any disputes will be handled by the courts with jurisdiction under applicable law.

17. Contact Us

For questions about these Terms & Conditions, purchases, licensing or services, please contact:

Kirsty Easton
Trading as Hotel Sales Toolkit
Email: info@hotelsalestoolkit.co.uk
Website: www.hotelsalestoolkit.co.uk